Before placing an order.
Confirm the product name, required configuration, quantity, and receiving location. Check current availability and the applicable verification and account requirements with your contact.
The size information on this site is a reference. Use the current manufacturer file and confirmed order details when selecting an item.
Product and configuration
Match the requested item to the current product file and your clinical team's selection.
Delivery details
Provide the receiving address, contact, operating hours, and any delivery constraints.
Account requirements
Confirm the agreement, payment arrangement, and verification status for an order on terms.
Confirm the source and shipment.
Confirm the fulfilment source, shipment origin, and expected dispatch window with your contact for each product family.
Shipping schedules, cutoff times, tracking, and special handling depend on the source and product. Ask for written confirmation for each order; account setup is not a shipping guarantee.
Payment terms are agreed in advance.
Prepayment or approved credit terms depend on the product family and account agreement. Confirm the payment requirement for the selected product before an order is accepted.
If an account issue develops, stay in contact with the team. Ventana's approach emphasizes communication and a shared understanding of the payment information. Specific account decisions remain governed by the agreement.
When product arrives.
Your receiving team should check the shipment against the confirmed order and follow the manufacturer's package, storage, and traceability instructions.
For a damaged shipment, a discrepancy, a return request, or a product concern, contact your team promptly for the correct process. Return eligibility and handling must be confirmed before sending product back.
A FEW MORE DETAILS