Privacy Policy

Ventana BioSciences ("Ventana," "we," "us," or "our") operates the website located at ventana.bio and related subdomains (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our Site or use our portal services.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

Information you provide directly: When you use the IVR / Order Submission portal, we collect your name, email address, practice or facility name, and any notes you include. We do not collect patient health information (PHI) through this portal — our order form explicitly prohibits the submission of PHI.

Automatically collected information: When you visit the Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used for analytics and to improve the Site.

Cookies and tracking technologies: We use cookies and similar tracking technologies to track activity on the Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the information we collect to:

• Process and fulfill product orders and IVR submissions
• Communicate with you about your orders and account
• Send administrative information, such as order confirmations and updates
• Improve, personalize, and expand our Site and services
• Understand and analyze how you use the Site
• Comply with legal obligations and enforce our terms

Ventana BioSciences operates with HIPAA-aligned practices. However, the ventana.bio website and portal are not a covered-entity communication channel. Do not transmit protected health information (PHI) — including patient names, dates of birth, Social Security numbers, or medical record numbers — through the order form or any contact form on this Site.

For HIPAA-compliant case discussions, contact your Ventana BioSciences representative directly via phone or a secure, encrypted communication channel.

We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (e.g., email delivery, analytics), subject to confidentiality obligations.
• Legal requirements: If required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• Protection of rights: To protect the rights, property, or safety of Ventana BioSciences, our customers, or others.

We do not sell, trade, or rent your personal information to third parties.

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records may be retained for up to seven years for accounting and compliance purposes.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the new policy.

If you have questions about this Privacy Policy, please contact us: